Refund policy

A: We offer a 30-day return window on our paddles. You can return or exchange it within 30 days of receiving It from the delivery date shown on the tracking number. If it is after the 30 days, you cannot return the paddle.

The paddle must be in UNUSED condition. This means the paddle cannot be used in play, the grip seal must be intact & If there are scuffs on the paddle, we will return it back to you voiding the return process.

If the paddle has been used and it doesn't fit your style of play, you may return the paddle for a restocking fee of $30. The time period to test

We have a 14 day test trial period on our PhD and Prime Paddles. This allows you to purchase and try our paddle to see if it fits your playing style! If you are not 100% satisfied, you can return the paddle for a $30 restocking fee, essentially allowing you to try any of our paddles for just $30!

The 14 day trial period starts from the delivery date of your paddle. We expect the paddle to have light use and should not be visibly damaged or abused.

A: We offer a 3 month or 90 day warranty on manufacturing defects. If your paddle breaks due to a manufacturing defect, we will replace it free of charge.

However, if your paddle breaks from play or normal use, we are not held responsible for something like this. This includes normal wear and tear on the paddle.

Usually if there is any sort of defect, it would be apparent right away, and we ask you to reach out to us to info@professorpaddles.com.

To start a return, you can contact us at info@professorpaddles.com Please note that returns will need to be sent to the following address: 5940 Lagorce Drive Miami Beach FL 33140

You can always contact us for any return question at info@professorpaddles.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at professorpaddles@gmail.com.